Your privacy is our priority. This document clearly explains how mbi 8 collects, uses, stores, and protects your personal information as a member of our platform.
Our Privacy Commitment
We take privacy seriously. Every system and process we build is designed with the security of Malaysian users' data as a priority.
All data transmitted between your device and mbi 8's servers is encrypted using 256-bit SSL — the same encryption standard used by banking institutions in Malaysia.
MBI 8 has never and will never sell or rent your personal data to any third party for marketing or commercial purposes without your explicit consent.
Your data is stored in data centres protected by multiple layers of physical and digital security — 24/7 monitoring, biometric access controls, and daily backups to prevent data loss.
You have the full right to access, amend, download, or request the deletion of your personal data from mbi 8 systems at any time through your account panel.
MBI 8 only collects data that is strictly necessary to deliver our services. We do not collect irrelevant or excessive information from our users.
All data protection practices at mbi 8 are fully aligned with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.
This Privacy Policy outlines MBI 8's commitment to protecting your personal data as a user of our platform. By using mbi 8, you agree to the data collection and usage practices described in this document. Please read it carefully and contact us if you have any questions.
MBI 8 (mbi8.link) is an online betting and casino platform operating in Malaysia and serving Malaysian users. We understand that your trust is the foundation of our relationship, and protecting your personal data is a core part of that trust.
This Privacy Policy applies to all users who register, browse, or use any mbi 8 service — including the mbi8.link website, mobile app, customer support live chat, and all communication channels associated with mbi 8.
We operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how personal data is collected, processed, stored, and transferred within Malaysia. Our commitment to the PDPA goes beyond legal obligation — it reflects our values around privacy and the rights of our users.
If you do not agree with any aspect of this Privacy Policy, you should not use the mbi 8 platform. Any queries may be directed to our privacy team at the email address provided at the end of this document.
MBI 8 follows a data minimisation principle — we only collect information that is strictly necessary to deliver our services safely and effectively. The following are the categories of data we collect:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Identity Information (KYC) | Account verification & compliance | 5 years after account closure |
| Financial Transaction Data | Deposit / withdrawal processing | 7 years (tax requirement) |
| Betting Activity Records | Services & fraud detection | 3 years |
| Technical Data (IP, device) | Security & fraud detection | 12 months |
| Communication Information | Customer support | 2 years |
Personal data collected by mbi 8 is used solely for legitimate and transparent purposes. We do not use your data for anything you have not agreed to or would not reasonably expect. The key purposes are as follows:
Your data is used to create and maintain your mbi 8 account, process your registration, verify your identity, and ensure you have access to all the services you have subscribed to. This includes managing your VIP tier, loyalty programme, and personal preference settings on the platform.
To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), and to process withdrawals to your Malaysian bank account or e-wallet, we are required to use the financial information you provide. This data is fully encrypted and is never stored in unencrypted form.
Mbi 8 uses technical and activity data to detect, investigate, and prevent fraud, money laundering, player collusion, and any other platform abuse. This includes betting pattern analysis, IP address checks, and duplicate account detection.
With your consent, we use your email address and phone number to send account-related notifications, important platform updates, and the latest mbi 8 promotions and bonuses. You may withdraw your consent for marketing communications at any time through your account settings.
MBI 8 never sells, rents, or transfers your personal data to any third party for marketing, business, or commercial purposes without your explicit consent. This is our absolute commitment.
However, there are limited situations where we may need to share your data with certain parties to ensure our services operate securely and in compliance with the law:
We work with selected technology service providers — such as payment processing providers, casino game suppliers (Evolution Gaming, Pragmatic Play, etc.), and customer support platforms. These providers are given access only to the data needed to carry out their specific functions and are bound by strict confidentiality agreements.
Under certain circumstances, mbi 8 may be required by Malaysian law or court order to disclose personal data to the relevant authorities — including in investigations involving financial crime, money laundering, or fraud. We will comply fully with all lawful legal directives.
We ensure that all third parties we work with adhere to data protection standards equal to or higher than our own. Legally binding data processing agreements are signed with all our third-party partners.
At mbi 8, the security of your data is a responsibility we take seriously. We continuously invest in the latest security infrastructure to ensure your personal information stays protected at all times.
MBI 8 retains your personal data only for as long as necessary to fulfil the purposes set out in this policy, or as required by Malaysian law. Once the retention period ends, data will be securely deleted using methods that prevent recovery.
Generally, active account data is retained for as long as your account remains active. Following account closure, we retain personal data for a minimum of 5 years for legal compliance purposes, after which it is permanently deleted.
The mbi 8 platform uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and maintain the security of your login sessions. The following are the types of cookies we use:
| Cookie Type | Description | Duration |
|---|---|---|
| Essential Cookies | Required for core platform functionality — login, secure sessions, and CSRF protection | Session / 7 days |
| Performance Cookies | Measuring page load speed and platform performance anonymously | 30 days |
| Functional Cookies | Remembering your preferences such as language, theme, and display settings | 12 months |
| Analytics Cookies | Helps us understand how users interact with the platform (anonymised data) | 90 days |
You can manage and delete cookies through your browser settings. Please note that removing essential cookies may affect the functionality of certain mbi 8 platform features. Third-party cookies from our game providers may also be used to enhance your gaming experience.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as an mbi 8 user have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or out of date, you have the right to request a correction or update through your account panel.
You may request the deletion of your personal data, subject to any legal retention obligations associated with your account.
You may request that we restrict the processing of your data in certain circumstances while a dispute or review is in progress.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You have the right to object to the processing of your data for direct marketing purposes. Requests will be actioned immediately upon receipt.
To exercise any of the rights above, please contact the mbi 8 privacy team at privacy@mbi8.link or via live chat within the platform. We will process your request within 14 business days. For complex requests, we may require up to 30 business days and will notify you accordingly.
The mbi 8 platform is strictly prohibited for use by individuals under the age of 18. We do not knowingly collect personal data from minors. Should we discover that data has been collected from an underage individual, we will take immediate action to delete that data and close the account in question.
If you believe your child or any minor has registered on the mbi 8 platform without your consent, please contact us immediately through our customer support channels so we can take the necessary action without delay.
In the course of our operations, your personal data may be processed or stored on servers located outside Malaysia — particularly in connection with casino game technology providers and the cloud computing infrastructure we use. In all such cases, we ensure that:
We also ensure that all cross-border data transfers comply with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA) and the guidelines issued by the Personal Data Protection Commissioner of Malaysia.
MBI 8 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or updates to the services we offer. Each new version will carry an updated "Last Updated" date at the top of this document.
For significant amendments that affect how we use or share your data, we will notify you via the email registered to your account or through a prominent in-platform notification at least seven (7) days before the changes take effect.
Continued use of the mbi 8 platform after any amendments to this Privacy Policy take effect will be considered your acceptance of those changes. If you do not agree, please stop using the platform and contact us to close your account.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. The mbi 8 privacy team is here to help:
If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the Personal Data Protection Commissioner of Malaysia through the official channels designated by the Ministry of Communications and Multimedia Malaysia.
Join MBI 8 with Confidence
Play at mbi 8 with complete confidence, backed by 256-bit SSL data protection, Malaysia PDPA compliance, and an unwavering commitment to your privacy. Trusted by over 200,000 Malaysian users.